Frequently Asked Questions

Is there a minimum I need to order?

Minimum order is just 500 chocolate coins or casino chips.

What's this gonna cost me?

Starting at only 39¢ each! Buy more, save more. Price includes any front and back designs from our library. To customize, there is a one-time $49 fee to have your personalized stamping plate made. Need both sides customized? Just an additional $49 to make that happen.

Do I have to pay sales tax?

Sales tax is only charged if we are shipping to you in North Carolina where Foiled Again! HQ is located. No sales tax is charged if you are anywhere else!

How big are your chocolate coins and casino chips?

Our chocolate coins and casino chips are 1-½” (38mm) in diameter. There are eighty coins to a pound.

What do you need to personalize my coins?

The coin stamping process requires black & white line art…no grayscale, colors or shading. If your logo has simple coloring, we can easily convert that to black & white for you. If your art requires more detailed conversion, a $45 art conversion fee may apply.

Below is an example of the type of art needed:

lineart

If you’re just adding text without art, for example, Barb & Mark’s 25th Anniversary, we can do that for you.

Do you keep our custom plates on file?

We do! You’ll never pay a setup charge for using your custom plates on repeat orders.

How long does your chocolate stay fresh?

Our chocolate coins remain fresh up to one year. Over time, you may begin to notice a white cast on the surface of your chocolate. This is a natural occurrence with chocolate called “bloom” which is the oils separating from the cocoa butter. It has no effect on the taste of the chocolate at all.

How can you ship chocolate during the summer?

containerYour chocolate coins are expertly packed in our state-of-the-art ThermaFrost® insulated coolers with frozen gel ice bricks to keep your chocolate coins cool & comfy on their way to you. We monitor temperatures nationwide daily and adjust the amount of frozen gel packs as needed. All at no additional cost to you! We guarantee your chocolate will arrive in perfect condition or we will replace it.

How should I store my chocolate once I receive it?

Chocolate is best stored at room temperatures between 63 and 75 degrees F. In most cases, if you are comfortable in the room where the chocolate is being stored, your chocolate is happy too. Avoid refrigerating or freezing your coins, as this will reduce the shelf life. Store your chocolate off the floor and at least four inches away from any walls. This will allow air circulation around the chocolate. Also, avoid storing your chocolate near anything with strong odors like cleaning supplies or in rooms where people smoke. Chocolate absorbs nearby odors and can affect its taste.

Are your coins nut-free?

Our chocolate coins are produced in a nut-free facility in Holland. However, because they are not produced in the United States, they have not gone through FDA certification to be classified as nut-free. Our strong advice is to avoid eating the product if nut allergies are a concern.

Is your chocolate gluten-free? Dairy-free?

label-gluten-free

All of our chocolate products are gluten-free.

 

Our milk chocolate coins and casino chips do contain milk powder. However, our dark chocolate coins do not use milk or milk powder.

Are your coins and casino chips kosher?

Our chocolate products are kosher dairy with manufacturer certification available upon request.

What's the story with the villain in the logo?

baronThat’s the Baron von NotNice. Born to parents of Austrian & Cleveland heritage, he was denied chocolate coins as a child for fear they would make him “phlegmy.” He vowed to one day rid the world of chocolate coins through a combination of deceit, thievery and raising thermostats when no one is looking. Although dedicated to honing his craft of villainy, The Baron has yet to achieve his lifelong aspiration of recruiting an Oompa Loompa as one of his henchmen. The Baron is a Pisces, enjoys long walks on the beach and 70’s singer Christopher Cross.

criscross

We’ve ordered coins with our logo and company name in anticipation for an upcoming conference and couldn’t be happier! Response time for questions was great, shipping fast, and the quality was impeccable. The best part was that the coins were more cost effective than the large promotional product companies we typically conduct business with! We will be purchasing again!

–Devon G.
June 28th, 2023