When we received our order the day before our event, 11 of the 12 treasure chests we had ordered where not there. I called and left a message and Scott got back to me and said that he would overnight them. I had my doubts because nothing comes overnight to Montana. I was surely surprised when they showed up and we used them. Scott was so courteous and wonderful about it all. We had rave reviews about the table decorations and chocolate coins. Thank you for your great product and service!